Ticket Tutorial - SJSU

1. For students, faculty and staff, navigate to the SJSU iSupport Ticket Login Menu. Then, enter your username (SJSU email address) and password. Click Login

Login Screen iSupport Ticket

 

2. When you click the Information Icon  information icon, you'll be presented with your information

Information Icon Clicked On Display

 

3. When you click the iSupport Ticket Menu Icon menu icon, you'll be presented with a side menu. This menu is not currently utilized, please use the main ticketing form

iSupport Ticket Side Menu

 

4. Fill in the form below with the Reason, Description and optional Attachments.       Click Submit Ticket Icon Submit

SJSU iSupport Ticket

 

5. The submit successful window will appear and provide you with a ticket reference number. Click Continue

Submitting ticket was successful

 

6. After clicking continue, you will be presented a confirmation

Success message on iSupport ticket menu dashboard

 

7. You will then receive a follow-up confirmation email from iSupport

Confirmation email from iSupport