Student Email Support


Sign in to SJSU Email

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Getting Started

Your official SJSU student email account is created by San José State and hosted by Google. Contact Associated Students for general questions, such as:

  • General questions regarding student email
  • Getting started with your email account
  • Where to pick up your email account
  • Help with setup of email account
  • Web access
  • Pop3 access using your computer client
  • Computer labs in which to view your email


Help Desk Support

The IT Help Desk offers first-level support for any questions regarding:

  • Activating and using your SJSUOne account
  • SJSUOne password resets (to reset student email account password)
  • Escalating SJSUOne problem reports


Google Online Support

Context-based help is available within the product simply by clicking the Help link on the page. In addition, you can visit Google Help for information and assistance about:

  • Using your email account
  • Problems when using your email account (after log in)
  • Using additional features