WebEx Technical Support (for employees)

Contact Us

IT Help Desk
ithelpdesk@sjsu.edu
408-924-1530


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Tips & Tutorials


Next Generation Learning Spaces

We are working to enhance campus classrooms with state-of-the-art audio, visual, and lecture capture technology. If your classroom has been upgraded, you will be able to use this equipment with SJSU WebEx.

Otherwise, you may need some or all of the following equipment to make full use of WebEx functionality:

  • Webcam
  • Microphone
  • Recording equipment

Contact Meda Services to discuss your equipment needs.

SJSU WebEx Employee Home

Invitation Issues (for Attendees)

When the host schedules a WebEx meeting, you will receive an email invitation. To join the meeting, just follow the instructions and the link in your email invitation.

To ensure that lecture or meeting invitations are delivered to your inbox (not your Spam or Bulk folders), please add admin@webex.com to your filter options.

Contact your email provider for detailed instructions on how to set your mail filters. Please check your Spam and Bulk folders frequently for invitations.


Transferring WebEx Files

Do you have WebEx accounts for any employees that have left the university? If you need to transfer content (files and attachments) from an old employee's account into another user's account, please contact the IT Help Desk for assistance.


Login Issues (for Hosts)

A host is the organizer who schedules and starts a WebEx lecture, meeting or session. Only the host needs to log in to WebEx. Attendees don't need to have a WebEx account because they just follow the instructions in their invitations.

To be able to host a lecture or meeting in SJSU WebEx for Employees, you must:

  • Be an active SJSU employee (includes faculty, staff, teaching associates, and graduate assistants)
  • Have a campus email account
  • Have an SJSUOne account

If you have difficulty logging in or need other technical assistance, please contact the IT Help Desk.