IT Service Desk

IT Help Desk

If you need technical assistance, please contact us. We will respond to your request as quickly as possible.

Contact Us

Hours of Operation

Open a Help Ticket 
(408) 924-1530 
M-Th: 7:30 am - 11:00 pm
Fri: 7:30 am - 6:00 pm
Sat: 2:00 pm - 6:00 pm
Sun: 7:00 pm - 11:00 pm
Holidays: Closed

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Response Times

The IT Help Desk responds to inquiries in the order in which they are received. During critical processing times for students and employees, priority will be given to emails and phone calls related to deadlines. As a general rule, the response times listed below will be followed, although most responses are provided more quickly.

  • Email:  within 2 business days
  • Voicemail:  within 1 business day