IT Service Desk

IT Help Desk

If you need technical assistance, please contact us. We will respond to your request as quickly as possible.

Contact Us

Hours of Operation

IT Service Desk

408-924-1530

itservicedesk@sjsu.edu

Open a Help Ticket

Hours

Clark Lab

Mo - Fr: 8:00 am - 4:30 pm
Sa & Su: Closed
Holidays: Closed

Campus Village B Lab

Mo - Su: 3:00 pm - 7:00 pm
Holidays: Closed

View Tutorial: SJSU, Guests

Response Times

The IT Help Desk responds to inquiries in the order in which they are received. During critical processing times for students and employees, priority will be given to emails and phone calls related to deadlines. As a general rule, the response times listed below will be followed, although most responses are provided more quickly.

  • Email:  within 2 business days
  • Voicemail:  within 1 business day