Password Help


I need to set or reset my password


New Students and Employees

Students: please look for an email from Enrollment Services with your 9-digit SJSUOne ID.

Faculty & Staff: please look for an email from HR with your 9-digit SJSUOne ID.

  1. Go to SJSUOne Set/Reset Password.
  2. Enter your 9-digit SJSUOne ID, and then follow the instructions to create a password.

New Open University Students

On the first day of late registration, we post an Open University Quick Admit login button on the MySJSU homepage. Click that login button to register and get a system generated ID and password. For additional Open University registration information, check the Open University website.

Former Students / Current Open University Students

If it has been more than one year since the end of your last semester, you will not be able to reset your password. Instead, you can request help via the MySJSU Account Help for Former Students Form.

Look Up Your Current SJSUOne ID

If you have a current SJSUOne ID but don't remember what it is, you can look up your ID by supplying your last name, the last four digits of your Social Security number, and your birthdate.

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