Password Help


Help! My password doesn't work


New Students and Employees

Students: please look for an email from Enrollment Services with your 9-digit SJSUOne ID number.

Faculty & Staff: please look for an email from Human Resources with your 9-digit SJSUOne ID number.

  1. Go to SJSUOne Set/Reset Password.
  2. Enter your 9-digit SJSUOne ID, and then follow the instructions to create a password.

New Open University Students

On the first day of late registration, we post an Open University Quick Admit login button on the MySJSU homepage. Click that login button to register and get a system generated ID and password. For additional Open University registration information, check the Open University website.
Note: Activation of your SJSUOne account is optional.

Former Students / Current Open University Students

If it has been more than one year since the end of your last semester, you will not be able to reset your password. Instead, you can request help via the MySJSU Alumni Account Help Form.