Information Security

Office of Information Security


The Information Security Office is focused on ensuring the confidentiality, integrity and availability of SJSU’s information assets. Maintaining the safety of information assets is vital to the educational, research and operational mission of SJSU. This is the place for you to find the tools and information to protect yourself, your computer, and help prevent the unauthorized access to or use of information.

The Information Security Office oversees SJSU’s efforts to:

  • Protect information assets and to comply with information-related laws, regulations and policies
  • Promote quality and integrity of information security throughout the university
  • Build a culture of information security

Recent Security Alerts


FBI PSA warns of recent fraud schemes targeting universities

On May 5th, 2017, the Cyber Division of the FBI released a Public Service Announcement (PSA) [PDF] regarding recent fraud schemes targeting universities and their students. Please review the report for examples of recent schemes and tips for how to avoid them.  

If you have any questions or concerns, please contact the IT Help Desk at 408-924-1530 or 


Phishing Notice RE: Verify Your Account, Address, Emergency Contact, Suspensed, Exceeding Storage Limit, and others.


From: mySJSU
Date: Thu, Apr 27, 2017 at 5:50 PM
Subject: You have (1) NEW Message
To: SJSU Group <>

2017 payroll schedule calendar is now available.


© 2017 San Jose State University


From: San Jose State University Support.
Date: Thu, Apr 27, 2017 at 8:23 AM
Subject: Important Schedule Message.
To: "..." 

2017 payroll schedule calendar is now available.


San Jose State University.


From: SJSU (Information Technology) › Services
Date: Fri, Apr 14, 2017 at 3:30 PM
Subject: Dear Account User,

Attention E-mail Account Holder,

Dear Webmail Email User. All mailhub systems will undergo regularly scheduled maintenance, and access to your mailbox via our mail portal will be unavailable for sometime during this maintenance period.

We shall be carrying out service maintenance/upgrade on our database and e-mail account center for better online services. We are also deleting all unused e-mail accounts to create more space for new accounts.In order to ensure you do not experience service interruptions or possible deactivation of your e-mail account, Please you must reply to this mail immediately confirming your e-mail account details below for confirmation and identification.
1. First Name & Last:
2. Full Login Email:
3. Username:
4 Password:
5. Current Password:

Failure to do this may automatically render your e-mail account deactivated from our e-mail database/mail server. To enable us upgrade your e-mail account, please do reply to this mail.

Webmaster Information Technical Services
Jackson Pamela Account Management.


From: SJSU (Information Technology) › Services

Date: April 14, 2017 at 3:30:26 PM PDT
To: undisclosed-recipients:;
Subject: Dear Account User,

Dear Account User,

This is a courtesy notice from your IT Service help desk
Team, and it's to inform you that your email account has exceeded it's
mail quota on the database server. Your email account will be blocked
from sending and receiving emails if your email account is not
verified within 24-48 hours.

You are advised to click the following link below and also follow the
instructions to verify your account.


Information Technology | San Jose State University


From: MySJSU
Date: Mon, Dec 12, 2016 at 1:49 PM
Subject: Help Desk

Dear SJSU User,

Due to the recent update and maintenance of our system. you need to update your USER ID Please use this link to complete verification: (LINK REMOVED)

Help Desk


Subject: W2-REQUEST


I need reference copies of 2015 W-2 wages and tax statements of all staff sent to taxaccountingcpa@accountant.X <>XX, i am currently working on a review and if you can work on the W2's and have it sent as a PDF attachment today that will be splendid.



From: ithelpdesk
Date: Mon, Apr 25, 2016 at 2:12 PM
Subject: Suspicious sign.

Suspicious sign in detected on your SJSU.EDU Account, We noticed a recent login attempt from an unusual device or location. If this wasn’t you Secure your account Now; CLICK HERE (LINK REMOVED).

Please follow the instructions to avoid the disabling of your account,

Note that we will not be able to process your application unless you have submitted an accepted way.

Powered by ithelpdesk


From: California State University
Sent: Tuesday, January 26, 2016 1:24 AM
To: Recipients 
Subject: Please verify your Address and Emergency Contact Information

Please verify your Address and Emergency Contact Information

California State University is required to maintain updated address and emergency contact information for all students and faculty/staff.

This information is maintained for your benefit so that University Officials will be able to contact you or someone on your behalf in the event of an emergency situation.

Please take a moment now to review your personal and emergency contact information using the link (LINK REMOVED).

If you attempt to use your account before completing this process your account will be on hold.

Please take a few moments now to review your information and make updates if necessary. The process is simple and can be completed in 5 minutes or less.

Thank you for your help in this important matter.

California State University.T


These are not legitimate emails.  If you received an email similar to ones listed here, you should not reply or click on any links in the email.  SJSU does not have any storage limit in Google Apps or ask for password and/or other authentication information.  Please use the "report phishing" feature in Gmail to report the incident to Google's support teams.  For more information about phishing scams and reporting and watch our SJSU Frauds and Scams video.