Information Systems Support

IT help services, including email, electronic calendar, PeopleSoft support, software distribution and computer training.

• Apps/Databases
• Google Apps
• Software

Application Programming

Includes application support, analysis,  programming,  department applications support and user consultation. 

• Administrative Programming

Cabling Services

Includes cabling services for phones, computers and computing equipment.

• Voice and Data Cable

Database Administration

Includes assisting with database installations, SQL tuning, creating databases and database servers, maintaining and ensuring backups are performed.

• Desktop and Database Support

Document Imaging

Includes application workflow support and user consultation.

• Technical Assistance

Email Support

Includes server, client configuration, interfaces and distribution list management.

• Campus Email
• How Email Accounts are Created
• Faculty and Staff Email FAQ
• Student Email FAQ
• Email Distribution

Help Desk IT Support

Includes antivirus support, problem solving and user consultation.

• Technical Assistance

Identity and Information Security

• SJSUOne (single sign-on)
• Information Security Office
• Information Security Roles and Responsibilities

IT Training

Online & in-person classes, training and reference materials.

• Training

Network Services

Includes wired, wireless, firewall and VPN access.

• Antivirus
• Domain Name System & Dynamic Host Configuration Protocol

• SSL VPN
• Wireless Network

Server Management

Includes physical, virtual, backup, patching and server monitoring. 

• Cloud Computing
• Computing Services

Video Conference & Collaboration Services

• WebEx

Voice Services

Includes alarms (panic and intrusion), emergency phones (Bluelight and elevators), handsets, telephone services and voicemail.

• Cisco Unified Communications Access Devices
• Jabber (for Computers & Smartphones)
• Phone Directories and Operator Assistance

• New telephone and voice mailbox
• Telephone and voice mail problems

Website Services

• I need a website (Solutions for Web Presence)
• Faculty websites (Website Builder)
• Student organization websites
• Custom Application Development
• Faculty and Staff Directory
• iTunes U @ SJSU
• OU Campus
• SJSU A-Z Index
• SJSU Blogs

• SJSU Mobile
• SJSU Mobile Class Catalog
• SJSU Mobile Interactive Campus Map
• SJSU Search Engine
• Solutions to create and promote events (calendars)
• Web Accessibility
• Web Form Handler
• Web Traffic Analysis (Google Analytics)