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IT Service Catalog


Services We Provide

Agility Through Technology is one of the five important goals in the San José State Strategic Plan: Vision 2017. As part of the Next Gen Technology Project, IT Services is improving technology services and infrastructure. Baseline IT services have been established to service all campus departments, including state-support campus units, self-support campus units and auxiliaries.  Please contact Finance for more information about billing.


Baseline Services


Information Systems Support

IT help services, including email, electronic calendar, PeopleSoft support, software distribution and computer training.

Application Programming

Includes application support, analysis,  programming,  department applications support and user consultation. 

Cabling Services

Includes cabling services for phones, computers and computing equipment.

Database Administration

Includes assisting with database installations, SQL tuning, creating databases and database servers, maintaining and ensuring backups are performed.

Document Imaging

Includes application workflow support and user consultation.

Email Support

Includes server, client configuration, interfaces and distribution list management.

Help Desk IT Support

Includes antivirus support, problem solving and user consultation.

Identity and Information Security

IT Training

Online & in-person classes, training and reference materials.

Network Services

Includes wired, wireless, firewall and VPN access.

Server Management

Includes physical, virtual, backup, patching and server monitoring. 

Video Conference & Collaboration Services

Voice Services

Includes alarms (panic and intrusion), emergency phones (Bluelight and elevators), handsets, telephone services and voicemail.

Website Services

 

ADDITIONAL SERVICES

For Administration & Finance, President's Office, and Athletics

  • Desktop Support

For University Housing

  • Resident Television
  • Computer Lab