Trouble Ticket Tracking System - iSupport

Service Description

Information Technology Services (ITS) provides a centralized web-based management software application that allows support organizations to coordinate, manage, and track support activities. It is robust set of tools for incident management and service desk support.

Who can use the service?

Students, Faculty and Staff.

What is included?

Included in this service is an integrated ITIL-based problem and change management functionality, knowledge and asset management features, reporting, and much more.

How do I get this service?

To setup iSupport in your area, please contact the IT Services Help Desk.

What browsers are compatible with this service?

  • Microsoft Internet Explorer 9 (or newer)
  • Mozilla Firefox 19 (or newer)
  • Google Chrome 25 (or newer)
  • Safari 6.0.2 (or newer)

How long does it take to get the service?

This is a self-service resource available via the iSupport Login page.

How do I get support?

Support for this service is provided Monday through Friday, during operating hours through the IT Services Help Desk.

Costs

iSupport is an IT Services Baseline service and is offered at no additional cost to the Campus Community.

Additional Links

iSupport Guides & Videos