Document Imaging and Workflow Automation

Service Description

Information Technology Services (ITS) provides an electronic document management system, a virtual file cabinet in which you can store word processor documents, spreadsheets, PDF files, images, and other business files. It stores your electronic documents along with metadata, or information about your documents, to help you find and retrieve them easily.

Currently Campus is using Oracle I/PM, this product has reached end of life and IT Services is migrating I/PM to Hyland OnBase.

Who can use the service?

Services are available for departments across the campus that would like to automate existing business processes using document imaging and workflow. 

What is included?

Document Imaging and Workflow offers a range of services to manage documents:

  • Paper Documents

    Extract data from paper documents using a scanner. Capture data where it is received and avoid wasting time and money sending documents from one location to another.
  • Electronic Files

    Digitize and store paper documents. Gather data from electronic files using any application, such as email, FTP, etc.
  • Document Composition

    Automatically generate documents such as letters, statements and emails in response to business decisions.
  • Document Distribution

    Disseminate generated documents to recipients via letter, email, or fax.
  • Workflow

    Streamline and automate any business processes that involve inputting or processing data. Transfer documents or data from one step/person to another.
  • Integration

    Integrate with other information systems, such as FTS and CFS, to pull data into I/PM solutions.

How do I get this service?

For assistance with business requirements, please contact the IT Services Help Desk for new document imaging and workflow requests.

What operating systems are compatible with this service?

  • Windows XP Prof. 5.1.2600 SP3
  • Windows Vista SP2
  • Windows 7 

What browsers are compatible with this service?

  • Microsoft Internet Explorer Intel 32 bit Windows 7.0
  • Microsoft Internet Explorer Intel 32 bit Windows 8.0
  • Microsoft Internet Explorer Intel 32 bit Windows 9.0
  • Microsoft Internet Explorer Intel 32 bit Windows 10.0
  • Microsoft Internet Explorer Intel 32 bit Windows 11.0 IE11 (supported in Compatibility Mode Only)

How long does it take to get the service?

At this time, new request are on hold pending the migration to Hyland OnBase.

How do I get support?

Support for this service is provided Monday through Friday, during operating hours through the IT Services Help Desk.


Document Imaging and Workflow automation is an IT Services Baseline service and is offered at no additional cost for all state and self-funded departments.