Workstation Refresh Program

Service Description

Information Technology (Information Technology) provides the Workstation Refresh Program to University Departments.  This program provides replacement Workstations (such as a desktop, laptop or tablet) for employees which are 4-years old or older.

Please refer to the Workstation Refresh Program [pdf] for detailed program information.

Who can use the service?

Campus Technicians supporting Staff, Faculty and Labs in State-Funded or Self-Support units.  Auxiliary organizations are currently not covered by the Workstation Refresh Program.

What is included?

The program provides the appropriate IT Technician one replacement desktop, laptop or tablet computer every four years for each Full-Time employee position and computer lab space on campus.  The program does not provide workstations for new positions, new lab locations, new office locations, student assistants, graduate assistants, contractors or volunteer positions.  For each workstation provided by the program, one four-year old workstation must be removed from service.

How do I get this service?

As always, Staff and Faculty should contact their local IT Department if you are experiencing issues with your Workstation.  If you do not know who to call, contact the IT Help Desk at 4-1530 or email itservicedesk@sjsu.edu for assistance.  Typically your IT Department will contact you when its time for a new workstation.

Department IT Technicians should use our Workstation Refresh Program Order Form to submit requests for new orders. 

Any ordering questions should be directed to our Refresh Program Office at 408-924-8133 or email refresh@sjsu.edu.

What Configurations and Operating Systems can I get with this service?

Please visit the Standard Workstation Configurations for the latest and greatest models available.  These Standard Configurations are heavily discounted from MSRP, and many are available at no cost to the departments.  Departments may choose from any standard configuration or specify custom configurations as needed. 

Standard Configurations are updated semi-annually as specified by the Information Technology Management Advisory Committee.  All workstations provided by the program meet or exceed the SJSU Workstation Hardware Standard [pdf].

How long does it take to get the service?

Workstation Refresh Program orders will be processed within 5 business days of receipt.  Please allow 3-4 weeks for workstations to be purchased and delivered to your IT Technician on campus.  Workstation deployment is dependent on IT Technician schedules.  Please contact your local IT Technician for details.

How do I get support?

Support for this service is provided Monday through Friday, during operating hours through the Information Technology Help Desk.

Costs

The Workstation Refresh Program is an Information Technology Baseline service for all state-funded and self-support units.  $1,000 per workstation is allocated for each machine eligible for the program.  While many Standard Configurations are no-cost to the department, any make and model may be specified.  Departments are responsible for funding any difference in workstation cost over $1,000.  All orders must be placed through or receive written authorization from the Workstation Refresh Program Coordinator.  The Workstation Refresh Program will not reimburse departments for orders who did not receive authorization.

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