WHAT IS SJSUONE?
SJSUOne is a password consolidation system. An SJSUOne account is a university access account available to all current faculty, staff and students at San José State. You can use your SJSUOne username and password to log in to most SJSU applications on campus, including the SJSU wireless network, SJSU email and MySJSU. SJSUOne is developed and is maintained by Computing Services.
HOW DO I GET MY SJSUONE ACCOUNT?
An account has been created for all current faculty, staff and students. Your SJSUOne account is automatically created and removed based on MySJSU records. Before your account can be used to sign into the wireless network, you must Activate Your Account. Your email account is created along with your SJSUOne account. To learn more, see Faculty and Staff Email FAQs.
WHAT DO I NEED Before I can ACTIVATE MY ACCOUNT?
You will need the number printed on the back of your SJSU ID (Tower) Card. If you don't have an SJSU ID Card, contact the Bursar's Office or Human Resources to obtain one. We will also ask you for some personal information to validate your identity.
How do I activate my account?
- Go to SJSUOne Activate Your Account
- Enter requested personal information to validate your identity:
- SJSU ID: The 9-digit numeric ID printed on the back of your SJSU ID card
- Birth Date: Use the drop-down menus to enter the month and day of your birth, then type in the 4-digit year
- Mailing ZIP: Enter the first 5 digits of your US residence mailing address
Note: Do not enter an SJSU expanded (department) zip code or foreign postal address. If your address is outside of the United States, check the box that reads Address is outside US and leave the zip blank.
- Password: Type a new password for your SJSUOne account
- Conform Password: Type the same password to confirm
- Click Continue
- Select and answer 5 Challenge Questions
Note: If you ever forget your password in the future, answers to these questions will be required to confirm your identity and reset your password
- Upon activation, use your SJSU ID as your SJSUOne userid
Note: Your SJSUOne password is also your SJSU email password. See Campus Email for more information.
What are the password requirements?
- It needs to be between 8 and 16 characters long with no spaces. Example: 1Spartans!
- It needs to contain at least one lowercase letter.
- It needs to contain at least one uppercase letter.
- It needs to contain at least one number.
- It needs to be uniquely different than previous passwords (do not reuse passwords).
IS IT SAFE TO GIVE MY PERSONAL INFORMATION TO YOU?
Yes. The SJSUOne application is verified by an SSL Digital Certificate (note the https in the URL). The https means this well-known digital certificate provider has established that we are who we say we are. Also, the data transmitted by your web browser is encrypted as it crosses the network, which prevents unauthorized 'snooping' of your information. Finally, the information you send us is converted to a 'hash' and compared with a hash that Student Services and Human Resources provide to us; thus we can validate who you are without ever having access to your personal information.
WHAT if I forget my password?
During your account activation we asked you to select and answer 5 Challenge Questions.
Should you ever forget your password, you'll be able to reset your lost password if
you are able to correctly answer 2 out of those 5 questions. To reset your password,
see SJSUOne Password Reset.
What do I do if my password expires?
Email messages are sent to notify you when your SJSUOne password is about to expire. The first notification is sent to you 30 days prior to expiration and the second is sent 7 days prior. The email will come from firstname.lastname@example.org. Please make sure to add this address to your contact list so the email doesn't get sent to your spam folder.
If this happens you will need to reset your password. This can be done by logging
in to the SJSUOne Account Management system and using the Change My Password module. For more information, see SJSUOne Expired Passwords.
Which applications use SJSUOne?
Forty applications on campus use SJSUOne. You can see the full list at SJSUOne Enabled Apps.