No: Since the KMS relies on your computer’s time, it must match what is set on the KMS.
Proceed to step #2
Can you ping kms1.kms.sjsu.edu?
Yes: Good; proceed to step #3
No: This mostly likely means that you are not on the SJSU network. This isn’t always
the case as some network administrators have disallowed ping. Proceed to step #3
Are you connected to a supported campus network area?
Yes: The following areas are supported in KMS:
All wired academic/administration buildings
Student Housing Network
No: The following network areas are not supported in KMS:
Other network outside of SJSU
Are you still unable to connect? If you are on the SJSU network and still cannot connect, your network administrator
has most likely implemented a firewall that is preventing communication with the KMS’s
IP address. Please contact the IT Help Desk at email@example.com or 408-924-1530, and a trouble ticket will be assigned to our KMS technician.