SJSU iSupport Training Videos
- iSupport Change Ticket Entry for Representatives [5:00 Min]
- iSupport Incident Ticket Entry for Representatives [5:17 Min]
- How to Log a Trouble Ticket as a Customer [2:49 Min]
- iSupport Change Templates [0:53 Min]
- iSupport Correspondence [2:35 Min]
- iSupport Work History [1:46 Min]
- iSupport Quick Access [1:11 Min]
- Reassigning an iSupport Ticket [0:52 Min]
A quick overview of how to enter Change tickets in iSupport as a Support Representative.
How to enter a Standard Change ticket using iSupport
If you're having an IT problem at SJSU, enter a ticket with our support staff to receive a prompt response. This video will show you how.
A description of how to apply a template to an iSupport Change ticket.
How to use the iSupport Correspondence system.
How to view and edit Work History in iSupport.
How to use the Quick Access Bar in iSupport.
How reassign an iSupport Ticket to another representative or group.