Google Analytics FAQ

Google Analytics FAQ

Getting Started

General Information


Need Help?

Getting Started

Q: How do I log in?

  1. Go to
  2. Click the Access Analytics button
  3. Enter your email address
  4. Click the "Sign in" button
  5. You will see a new page where you can enter your SJSU ID and SJSUOne password


Q: How is Web traffic tracked?
A: Every page created in OU Campus contains a Google Analytics tracking code.

Q: What is a "view"?
A: A view (previously called a "profile") is a group of related web pages. User accounts have access to one or more views. Google allows only a limited number of views, so we sometimes group several sites into one view, such as all of the sites in a College.

Q: What is a "hit"?
A: A hit is a successful request for any file, including HTML pages, images, scripts, stylesheets, etc. A request for an HTML file almost always results in many hits.

Q: What is a "session?"
A: A session consists of one or more page views by the same person during a specific period of time (currently defined as 30 minutes).

Q: What is a "pageview"?
A: A pageview is a request for a viewable HTML file. Embedded graphics, stylesheets, scripts, etc. are included in the page view. Page views are the most reliable metric for determining how many times your pages are viewed.
A unique pageview aggregates pageviews that are generated by the same user during the same session. If a user views the same page multiple times during a session, that will generate multiple pageviews, but only one unique pageview.

Q: What is a "referral"?
A: A referral indicates the Web page that contained the link that a user followed to get to the page being tracked (the site the user "came from"). The referring page is often a search engine, such as Google or Yahoo. If a user types a URL directly into the browser's address bar, or uses a bookmark to get to a page, then there is no referrer.

Q: What is "bounce rate"?
A: Bounce Rate is the percentage of single-page sessions (i.e. sessions in which the person left your site from the entrance page without interacting with the page).

Q: How do I change the date range of the report?

  • Click on the date range above the graph
  • Select the start and end dates
  • Click the Apply button

back to top


Q: How do I get data for one site in a view or one part of a site?

  • Click the Standard Reporting tab
  • Select Behavior -> Site Content -> Content Drilldown
  • Select the site or part of a site you want to get the data for

Q: How do I find out how many visitors to my page are on or off campus?
A: Select Audience -> Technology -> Network

Q: How do I find out how many visitors are new or returning?
A: Select Audience -> Behavior -> New vs Returning

Q: How can I find out how many times a document has been downloaded?
A: If you are using OU Campus

  • Edit the page with the download link
  • Select the link
  • Click the Insert/Edit link button
  • Select the Events tab
  • in the onclick box, add the following: 
    ga('send', 'event', 'download', 'click', $(this).attr('href'));
  • Click Update
  • Save and publish the page

This will start the tracking process. All clicks on the link will be registered as download events.

In Google Analytics, look in Behavior -> Events

Q: How can I add or remove users?
A: To request a Google Analytics account for a new user or to remove a user's access, please use the Google Analytics Application.

Q: How do I request technical assistance?
A: Open an iSupport ticket with detailed information. .

Q: How can I find more resources?


back to top