Faculty & Staff Email FAQ
How do I access my email the first time?
- First-time users, begin by activating your account at SJSUOne Activate Your Account
- Then, to access your email account, go to SJSU Email (SSO Login)
- To sign in, use your SJSUOne ID and password—the same ID and password you use to access MySJSU and the campus wireless network
How do I get my SJSU email address?
After you login, you will see your email address (in upper right corner of screen) and it will use the following format: email@example.com. In addition, you can verify your email address by looking in the SJSU Directory.
Who gets an SJSU email address?
All active employees.
When are new SJSU email accounts created?
New campus email accounts are created daily. Employee email accounts are created based on records received from Human Resources. Employee email accounts may be available before your first day of employment.
How long can I keep my SJSU email address?
While you are employed by SJSU, your account will be maintained. At the end of your
employment, your account will be flagged for deletion and you will start receiving
All faculty members enjoy a 250-day grace period after their last day of employment before their accounts are flagged for deletion. This is to ensure business continuity for faculty members who only teach one semester a year, and for Faculty Early Retirement Program participants.
Email accounts are maintained indefinitely for distinguished professors receiving Faculty Emeritus appointments upon retirement.
Staff members have a 35 days after their last day of employment before their accounts are flagged for deletion.
Where to I get help?
Contact us at 408-924-1530 or firstname.lastname@example.org.
What if I forget my password?
Campus email uses the SJSUOne password. If you have difficulty with your password, you can get a new password, either online or by email, as follows:
- Online password reset: Visit SJSUOne Password Reset and answer your challenge questions
- Manual password reset: Complete and submit an SJSUOne Account Help Form
Are there advertisements?
SJSU’s Gmail is completely ad-free. You may still receive unsolicited advertising mail (spam) in your inbox. Gmail has excellent anti-spam tools, and using them will help ensure you don’t get much spam.