Main Content

Help, Training & Presentations


Customer Service & Support

Information Technology Services takes pride in providing excellent customer service to provide the best support possible to the campus community.


User Guides, FAQs & Other Online Resources

We offer user guides, tutorials, frequently asked questions and other online resources for the software applications and databases we support, including SJSUOne, secure wireless (wi-fi) configurations, SJSU email, MySJSU, telephones, WebEx and OU Campus. For a complete list of available online resources, see:



Help Desk

If you need technical assistance, please contact us.  We will respond to your request as quickly as possible.

We can help with questions related to SJSUOne, SJSU Email, Google apps, MySJSU and/or networking or phone service requests.

Forms & Documents

To see a complete list of all our forms and documents, see:


Presentation

Note: PDF documents require the free Adobe Reader for viewing.


Training

We offer both classroom and online training in the software applications and databases we support, including SJSU email, MySJSU, telephones, WebEx and OU Campus.