Help, Training & Presentations


IT Help Desk

IT Services takes pride in providing excellent customer service to provide the best support possible to the campus community.

If you need technical assistance, please contact us at 408-924-1530 or ithelpdesk@sjsu.edu. We will respond to your request as quickly as possible.

User Guides, FAQs and Other Online Resources

We offer user guides, tutorials, frequently asked questions and other online resources for the software applications and databases we support, including SJSUOne, secure wireless (wi-fi) configurations, SJSU email, MySJSU, telephones, WebEx and OU Campus.

For additional online resources, see:

Forms and Documents

To see a complete list of all our forms and documents, see:

Presentations

Includes presentations from our IT Open Forums.

Training

We offer both classroom and online training in the software applications and databases we support, including SJSU email, MySJSU, telephones, WebEx and OU Campus.