If our online automated Set/Reset Password tool does not work for you, we can manually reset your password and/or look up your
ID. To request ID and/or password assistance, please complete this form. We will respond
to you via email--usually within 2 business days. Please do not submit multiple requests.
First Name:Last Name:Email Address: Your ID/password will be sent to this email address.
I know my ID and have entered it (above).I am a new applicant and have not yet received the email with my ID.I don't have my Tower card and I forgot my ID.
Date of Birth: (Month and day only—not the year. Use MM/DD format.)Address: Provide your mailing address including street number and name, city, state and zip.
Must match our records. If you don't remember the address we have on file for you,
select a different option to verify your identity.SS Number: Provide only the last 4 digits of your Social Security number. Must match our records. If you don't have a Social
Security number, select a different option to verify your identity.
Please tell us what type of log in help you need (ID lookup, password reset, expired
password, etc.). What happened when you tried to use our online automated Set/Reset Password tool?
Note: Email phishing messages are sent regularly to many SJSU students, faculty and
staff. Our IT Help Desk will often ask for your SJSU ID, but will never ask for your password. Any message that asks for your password is a hoax.
San Jose State University One Washington Square, San Jose, CA 95192