If it has been more than one year since the end of your last semester, our online
automated Set/Reset Password tool will not work for you. Instead, please complete and submit this form. We can
manually reset your password and/or look up your ID. We will respond to you via email--usually
within 2 business days. Please do not submit multiple requests.
First Name:Last Name: Provide the name you used when you attended SJSU.Email Address: Your ID/password will be sent to this email address.SJSU ID: This is the 9-digit ID printed on the back of your Student (Tower) ID Card. If you
no longer have your Tower Card and don't remember your ID, type "unknown."Last Term Enrolled: (Fall/Spring/Summer plus Year)Note: To use this form, it must be more than one year since the end of your last semester.
Date of Birth: (Month and day only—not the year. Use MM/DD format.)Address: Provide the mailing address you used when you were a student at SJSU. Must match
our records. If you don't remember the address we have on file for you, select a different
option to verify your identity.SS Number: Provide only the last 4 digits of your Social Security number. Must match our records. If you don't have a Social
Security number, select a different option to verify your identity.
Please tell us what type of log in help you need (ID look up, password reset, etc.).
Note: Email phishing messages are sent regularly to many SJSU students, faculty and
staff. Our IT Help Desk will often ask for your SJSU ID, but will never ask for your password. Any message that asks for your password is a hoax.
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