MySJSU Account Help for Former Students


If it has been more than one year since the end of your last semester, our online automated Set/Reset Password tool will not work for you. Instead, please complete and submit this form. We can manually reset your password and/or look up your ID. We will respond to you via email--usually within 2 business days. Please do not submit multiple requests.


Please provide requested information:

Identifying Information (Need Only Two):

Please complete two of the fields below so we can verify your identity.

Please tell us what type of log in help you need (ID look up, password reset, etc.).

Note: Email phishing messages are sent regularly to many SJSU students, faculty and staff. Our IT Help Desk will often ask for your SJSU ID, but will never ask for your password. Any message that asks for your password is a hoax.