MySJSU Account Help for Former Students


If it has been more than one year since the end of your last semester, our online automated Set/Reset Password tool will not work for you. Instead, please complete and submit this form. We can manually reset your password and/or look up your ID. We will respond to you via email--usually within 2 business days. Please do not submit multiple requests.

Identifying InformationIf you don't have a Social Security Number, provide your mailing address and date of birth instead.What was your mailing address when you were at SJSU? This address has to match our records.