We support SJSU by providing effective, efficient computing infrastructure and integrated technology services to maximize user collaboration while protecting SJSU information resources. For more details about the organization of our service group, view our IT Services Organization Chart [PDF].
Collaboration and Academic Technology Services
The Collaboration & Academic Technology Services unit provides a variety of technology support services to the campus through three specialized departments:
Classroom Technology Services
We provide the campus wide collaboration and academic technologies services and work with customers to plan, install, repair, upgrade and test media setups in classrooms.
Video Production & Photography
We provide professional production services for SJSU. We specialize in photography, videography, editing, new media production and faculty consulting.
Instructional & Meeting Space
We provide a wide range of audio/visual equipment, computers and accessories. We also maintain and support all equipment in the university lecture rooms along with Classroom Support and Media & Equipment Checkout.
Customer Service and Information Security
The Customer Service & Information Security unit provides a variety of technology support services to the campus through three specialized departments:
We provide desktop, server and networking support to computer users within specific divisions, including Administration and Finance, University Athletics, International Programs and Services, and the Office of the President.
IT Service Desk
We provide a variety of technology support services, including help desk services, training, and documentation.
Security & Identity
We provide campus information security and identity services, including the campus electronic directory, single sign-on provisioning, centralized patch management, and security standards.
We provide replacement Workstations (such as a desktop, laptop or tablet) for employees which are 4-years old or older.
The Enterprise Solutions unit provides a variety of technology support services to the campus through three specialized departments:
We establish and administer policies, standards and procedures for strategic data planning, data analysis and modeling. We also structure, implement, maintain and monitor database systems to optimize data access and security and so that these databases are always available when needed.
We support and maintain campus enterprise systems, such as Oracle/PeopleSoft (MySJSU) and the Common Finance System (CFS) as well as provide programming and consulting services.
Web and Campus Applications
We support and maintain campus applications (such as email, event calendar, WebEx, blogs), provide digital signage for the campus, web development and hosting, and website support and maintenance.
The Infrastructure Services unit provides a variety of technology support services to the campus through three specialized departments:
We provide campus-wide, server-based solutions to students, faculty, and staff, and serve as second-level support to the campus help desks.
We provide a variety of technology and infrastructure support services to the campus, including implementation, support, maintenance and consulting services for LAN, WAN, wireless, and data security. We also provide reliable delivery of data, access to the Internet, bandwidth, security management, and infrastructure support and design for moves/adds/changes.
We provide all voice/data trunks and services, campus telephone system design and operations support, and the moves-adds-changes process - in addition to other services.
Strategy, Planning and Business Services
The Strategy, Planning & Business Services unit provides a variety of technology support services to the campus through three specialized departments:
Planning & Operations
We provide operational support to IT Services staff for budget, procurement, billing, event planning, Human Resources, payroll, campus communications, and training.
Portfolio & Project Management
We work with functional stakeholders, ITS Leadership team and the CIO in the development of IT roadmaps and ensuring alignment to the university’s strategic initiatives and division financial targets
Customer Relationship Management
We develop and maintain a strategic partnership between the campus community and IT Services.