Our Organization

Information Technology

We support SJSU by providing effective, efficient computing infrastructure and integrated technology services to maximize user collaboration while protecting SJSU information resources. For more details about the organization of our service group, view our Information Technology Organization Chart [PDF].

Collaboration and Academic Technology Services

The Collaboration & Academic Technology Services unit provides a variety of technology support services to the campus through three specialized departments:

Classroom Technology Services

We provide the campus wide collaboration and academic technologies services and work with customers to plan, install, repair, upgrade and test media setups in classrooms. 

Video Production & Photography

We provide professional production services for SJSU. We specialize in photography, videography, editing, new media production and faculty consulting.

Instructional & Meeting Space

We provide a wide range of audio/visual equipment, computers and accessories. We also maintain and support all equipment in the university lecture rooms along with Classroom Support and Media & Equipment Checkout. 

Customer Service and Information Security

The Customer Service & Information Security unit provides a variety of technology support services to the campus through three specialized departments: 

Desktop Services

We provide desktop, server and networking support to computer users within specific divisions, including Administration and Finance, University Athletics, International Programs and Services, and the Office of the President.

IT Service Desk

We provide a variety of technology support services, including help desk services, training, and documentation.

Security & Identity

We provide campus information security and identity services, including the campus electronic directory, single sign-on provisioning, centralized patch management, and security standards. 

Workstation Refresh

We provide replacement Workstations (such as a desktop, laptop or tablet) for employees which are 4-years old or older.

Enterprise Solutions

The Enterprise Solutions unit provides a variety of technology support services to the campus through three specialized departments: 

Data Services

We establish and administer policies, standards and procedures for strategic data planning, data analysis and modeling. We also structure, implement, maintain and monitor database systems to optimize data access and security and so that these databases are always available when needed.

Enterprise Systems

We support and maintain campus enterprise systems, such as Oracle/PeopleSoft (MySJSU) and the Common Finance System (CFS) as well as provide programming and consulting services.

Web and Campus Applications

We support and maintain campus applications (such as email, event calendar, WebEx, blogs), provide digital signage for the campus, web development and hosting, and website support and maintenance.

Infrastructure Services

The Infrastructure Services unit provides a variety of technology support services to the campus through three specialized departments:

Computing Services

We provide campus-wide, server-based solutions to students, faculty, and staff, and serve as second-level support to the campus help desks.

Network Services

We provide a variety of technology and infrastructure support services to the campus, including implementation, support, maintenance and consulting services for LAN, WAN, wireless, and data security. We also provide reliable delivery of data, access to the Internet, bandwidth, security management, and infrastructure support and design for moves/adds/changes.

Unified Communications

We provide all voice/data trunks and services, campus telephone system design and operations support, and the moves-adds-changes process - in addition to other services.

Strategy, Planning and Business Services

The Strategy, Planning & Business Services unit provides a variety of technology support services to the campus through three specialized departments:

Planning & Operations

We provide operational support to Information Technology staff for budget, procurement, billing, event planning, Human Resources, payroll, campus communications, and training.

Portfolio & Project Management

We work with functional stakeholders, Information Technology Leadership team and the CIO in the development of IT roadmaps and ensuring alignment to the university’s strategic initiatives and division financial targets

Customer Relationship Management

We develop and maintain a strategic partnership between the campus community and Information Technology.

 

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