About IT

Our Vision & Direction

Our objectives are customer-centered and service-oriented. Our focus is SJSU’s needs, and its vision stated in the SJSU Strategic Plan: Vision 2017 and the draft SJSU Academic Plan 2017.

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About Us

We are a cohesive group of IT professionals working collaboratively as a trusted and respected partner in the campus community to advance San Jose State's mission. We support SJSU by providing effective, efficient computing infrastructure and integrated technology services to maximize user collaboration while protecting SJSU information resources.

What We Do

Our services include an IT help desk, employee training, desktop support for employees, Google apps support, voice (telephone, etc.) services, website services, information security, PeopleSoft security/job scheduling, application programming, CMS business systems/databases, network infrastructure support, database administration, imaging consultation/implementation, programming/user consultation and server management. To browse the complete list of our services, view Services.

Organization Chart

To learn more about each department within Information Technology and to see our organization chart, view Our Organization.

Strategic Plan

We have aligned our strategic plan with the Campus Strategic Plan: Vision 2017, which was developed collaboratively in a series of 49 town hall meetings with the university community.

Getting Help & Training

For technical assistance by phone or email, see Technical Assistance. To find out about available training workshops, tutorials and resources, view Help, Training & Presentations.

Service Requests

To place a service request, contact the IT Help Desk at 408-924-1530 or ithelpdesk@sjsu.ed. Alternatively, you can submit an SJSU iSupport ticket.

System Availability & Maintenance

For up-to-date information about system availability, maintenance and downtime schedules, view System Status.

Contact Us

Please submit an SJSU iSupport ticket and let us know what we can do for you.